Managed Services

Over a Decade of Success with Google Cloud

ISO Certified

Protect Critical Workloads and
Improve Uptime

When you’re down, you can’t wait for business hours to roll around. You need a team that’s ready to help at a moment’s notice.


Sleep Well with Managed Services

When you’re down, you can’t wait for business hours to roll around. You need a team that’s ready to help at a moment’s notice.  

  • All support requests are received and worked by expert engineers day or night
  • We immediately open a conference bridge for coordinated responses whenever needed
  • 66degrees uses a follow-the-sun method, so issues are continuously worked until resolved

Our Accolades and Expertise

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Hands-On Support

Get 24x7x365 hands-on support from a global, Google-certified team of skilled, experienced Google Cloud engineers.

Level SLO Breakdown SLO Response Resolution Goal
  • Production service is unusable
  • Business impact is critical
  • No workaround is available that can be implemented in 30 mins
  • Affected GCP service(s) are marked as General Availability
  • Immediate attention is required to resolve the problem
15 Minutes
24 Hours
  • Production service is degraded
  • Business impact is moderate
  • A workaround is available and easy to implement
  • Affected GCP service(s) are marked as General Availability or Beta
  • Fast response is required to resolve the problem
1 Hour
48 Hours
  • The issue is limited in scope and production service is not significantly impaired
  • Case requires more in-depth investigation and troubleshooting and less frequent interactions.
4 Business Hours
(Mon-Fri, 9am-7pm Eastern Time, US)
7 Business Days
  • Little to no business or technical impact
  • Recommended for consultative tickets where in-depth analysis, troubleshooting or consultancy are preferred to more frequent communications
8 Business Hours
(Mon-Fri, 9am-7pm EST, US)
7 Business Days

Let's Get You There

We understand that every business is unique and with a proven track record of success, our named Account Managers, Architects, and Strategy Consultants ensure that we help you reach both your business and technical goals so you can focus on what you do best: growing your business.

Success Stories

Companies ranging from born-in-the-cloud disruptors to world-class enterprise brands all rely on our managed services to help them optimize and maintain their infrastructure so they can focus on their business. 

Get Started with Managed Services