Contact & Support

Managed Services

Over a Decade of Success with Google Cloud

MSP-Badge
ISO Certified

Protect Critical Workloads and
Improve Uptime

When you’re down, you can’t wait for business hours to roll around. You need a team that’s ready to help at a moment’s notice.

24 x 7 x 365 Hands-On Support

Gain a global team that investigates, troubleshoots, and resolves issues, incidents, and outages — anytime.

Expert Site Reliability Engineers

Our team is comprised of experienced engineers, each having 2+ years of experience in GCP, 6+ total, and 3+ Google Professional Certifications.

Monitoring and Alerting

Built on our minimum best practices but fully customized for your environment, ensuring rapid proactive responses.

Context Aware

We build familiarity with your team and architecture and employ runbooks to reduce resolution times.

24/7 SUPPORT

Sleep Well with Managed Services

When you’re down, you can’t wait for business hours to roll around. You need a team that’s ready to help at a moment’s notice.  

  • All support requests are received and worked by expert engineers day or night
  • We immediately open a conference bridge for coordinated responses whenever needed
  • 66degrees uses a follow-the-sun method, so issues are continuously worked until resolved
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Our Accolades and Expertise

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Certfied Google MSP

We are one of the few Google Certified Managed Service Providers in the world, undergoing rigorous 3rd-party annual audits for quality service and operational excellence.
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ISO 27001 Certified

Our team holds itself to the highest standards in infosec and backs it up with annual ISO 27001 certification audits.
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Certified Professionals

Our Site Reliability Engineers (SREs) are required to hold 3+ GCP professional certifications each with an average of 5 each today.
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Trusted Advisors

Far from simple ticket takers, our SREs are always on the lookout for ways to help your teams optimize their cloud posture.

Hands-On Support

Get 24x7x365 hands-on support from a global, Google-certified team of skilled, experienced Google Cloud engineers.

Level SLO Breakdown SLO Response Resolution Goal
P1
  • Production service is unusable
  • Business impact is critical
  • No workaround is available that can be implemented in 30 mins
  • Affected GCP service(s) are marked as General Availability
  • Immediate attention is required to resolve the problem
15 Minutes
24 Hours
P2
  • Production service is degraded
  • Business impact is moderate
  • A workaround is available and easy to implement
  • Affected GCP service(s) are marked as General Availability or Beta
  • Fast response is required to resolve the problem
1 Hour
48 Hours
P3
  • The issue is limited in scope and production service is not significantly impaired
  • Case requires more in-depth investigation and troubleshooting and less frequent interactions.
4 Business Hours
(Mon-Fri, 9am-7pm Eastern Time, US)
7 Business Days
P4
  • Little to no business or technical impact
  • Recommended for consultative tickets where in-depth analysis, troubleshooting or consultancy are preferred to more frequent communications
8 Business Hours
(Mon-Fri, 9am-7pm EST, US)
7 Business Days

Let's Get You There

We understand that every business is unique and with a proven track record of success, our named Account Managers, Architects, and Strategy Consultants ensure that we help you reach both your business and technical goals so you can focus on what you do best: growing your business.

Success Stories

Companies ranging from born-in-the-cloud disruptors to world-class enterprise brands all rely on our managed services to help them optimize and maintain their infrastructure so they can focus on their business. 

Get Started with Managed Services

Get In Touch

Let's Get You There

With over a decade of premier partner status, 66degrees aligns with Google Cloud to ensure a seamless experience for our clients — from our shared vision to the way we organize our teams.

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66degrees is a Google Cloud Premier Partner helping customers master security, infrastructure, app development, and team collaboration in the cloud.
CONTACT INFO
OFFICEs

600 West Van Buren Street, Suite 603 Chicago, IL, 60607

1125 17th St Suite 2550, Denver, CO 80202

Zona Franca Metropolitana, Edificio Administrativo Heredia Ulloa, 40104, Costa Rica

#447 Arjun Arcade
6th Main Jayachamrajendra Road, Vijayanagar 1st Stage, Mysuru, Karnataka 570017, India

66degrees is a Google Cloud Premier Partner helping customers master security, infrastructure, app development, and team collaboration in the cloud.
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