Master Subscription Agreement

Payment

1. Client will be invoiced based on the payment schedule stated in the Order Form.
2. In the event there is a delay in payment for more than 5 days from the due date:, A) Client shall be liable to pay an interest of 1.5% per month or maximum permitted by applicable law, whichever is less, on the delayed payments from the due date of payment:, B) 66degrees has the right to suspend or terminate Client’s Google Workspace licenses upon written notice to Client If the delayed payments are not paid in full by Client within ten (10) days from the date of such notice, 66degrees may, at its option, suspend or terminate the Google Workspace licenses. In the event that Client‘s Workspace Google Workspace licenses are suspended or terminated, Client’s account will be transferred to Google directly and Client will have thirty (30) days to add a payment method to its account (i.e., a credit card) or transfer to another reseller. If Client does not add a payment method within this 30-day period, Google will delete Client’s account and all of Client’s data will be purged.
3. 66degrees accepts the following forms of payment: Check, ACH
4. All applicable federal, state, local and usage tax will apply.
5. Any credit card transaction will incur a 3.5% service charge per transaction.
6. All payments made are non-refundable.

Licenses

1. Google Workspace licenses will be purchased and provisioned by 66degrees, LLC for Client By Authorizing Order Form, Client agrees to the terms in the Google Workspace License Agreement located at: https://workspace.google.com/terms/premier_terms.html
2. Google Workplace licenses are on an initial term agreement listed in the Order Form. After the initial term, licenses are auto-renewed every year at the then list price.
3. If Client wishes not to auto renew licenses any changes or cancellations must be communicated to 66degrees 30 days prior to the renewal date
4. Unless otherwise stated in the above agreement, licenses added during the term will be co-termed with the initial order and committed through the full term. Additional license purchases will be prorated and billed at the discounted rate applied to the initial license order.
5. Initial licenses are provisioned within 2-5 business days from order placement.
6. Additional licenses are provisioned within 1-2 business days from order placement. Any licenses that have special requirements will be provisioned within 3-5 business days from order placement.
7. Licenses are final once provisioned and may not be reduced during the committed term (including additional licenses added).

Standard GWS Technical Support

66degrees offers Standard GWS Technical Support with best in class engineers and SLOs. Support is available 24/7/365 via our on demand Support Portal. Standard GWS Support does not permit 66degrees to escalate Client tickets to Google on behalf of Client. 

1. 66degrees provides the following first response time Service Level Objectives (“SLOs”) based on Priority Level (“P”). 24/7/365. Where applicable, “Business Hours” means Mon - Fri, 7am to 7pm Eastern Time. First response time SLOs are: 
   
   1. P1: 2 Business Hours  (“P1” means critical impact; GWS service is unusable in production).
   2. P2: 4 Business Hours (“P2” means high impact; service use is severely impaired).
   3. P3: 8 Business Hours (“P3” means medium impact; service use is partially impaired).
   4. P4: 12 Business Hours (“P4” means low impact; service is fully usable).
2. Client designates Priority Level upon submission of requests. 66degrees may review and change designation based on the criteria above, at 66degrees’ discretion.
3. SLOs are only available on requests submitted via 66degrees’ ticketing portal.
4. Client understands that 66degrees asks for reseller access to Client GWS Environment in order to provide support services. Client has the full and sole ability to deploy, modify, and revoke these permissions at any time.
5. RACI: 66degrees is consulted and informed, and Client is responsible and accountable for implementation of any recommendations or guidance.

Premium GWS Technical Support

66degrees offers optional enrollment in Premium GWS Technical Support, meaning the service that Google provides to 66degrees whereby Client’s technical support cases can be escalated to Google Workspace support team by 66degrees. 66degrees also offers enhanced SLOs if Premium Support is enabled.

1. 66degrees provides the following first response time Service Level Objectives (“SLOs”) based on Priority Level (“P”). 24/7/365. Where applicable, “Business Hours” means Mon - Fri, 7am to 7pm Eastern Time. First response time SLOs are: 
   
   1. P1: 30 minutes  (“P1” means critical impact; GWS service is unusable in production).
   2. P2: 1 hour (“P2” means high impact; service use is severely impaired).
   3. P3: 2 Business Hours (“P3” means medium impact; service use is partially impaired).
   4. P4: 4 Business Hours (“P4” means low impact; service is fully usable).
2. Client designates Priority Level upon submission of requests. 66degrees may review and change designation based on the criteria above, at 66degrees’ discretion.
3. SLOs are only available on requests submitted via 66degrees’ ticketing portal.
4. Client understands that 66degrees asks for reseller access to Client GWS Environment in order to provide support services. Client has the full and sole ability to deploy, modify, and revoke these permissions at any time.
5. RACI: 66degrees is consulted and informed, and Client is responsible and accountable for implementation of any recommendations or guidance.
6. If Client enables Premium Support, the cost will be invoiced at a fixed rate of $2,500 per month, starting from the date Client requests to begin the service plus up to two business days for processing time.
   
   1. If Client enables Premium Support, it will be provided for all domains resold by 66degrees for a minimum period of 90 days from the date enabled (“Minimum Term”).
   2. Client may elect to cancel Premium Support at any time, and such cancellation will become effective once the Minimum Term expires, plus allowing for up to two business days of processing time.
   3. Client may request to enable or cancel Premium Support using the 66degrees ticketing portal.
   4. For clarity, hands-on-keyboard support, implementation, applications, code, and third-party software and platforms are out of scope for any services described herein.

Governing Law

This Statement of work is governed by Illinois law (except as otherwise noted in vendor’s terms and conditions), for any dispute arising out of or relating to this agreement, the parties consent to personal jurisdiction in, and the exclusive venue of, the Courts in Cook County, Illinois.

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