Driving Data Accessibility with Looker’s Self-Service Analytics Platform
The Challenge
The healthcare client struggled to deliver timely and insightful data to their customers due to limitations in their existing QlikView platform. Without self-service analytics or customizable reports, users had to rely heavily on manual support, leading to delays in decision-making and frustration among end users. This lack of agility directly impacted the client’s ability to provide value through data, weakening customer satisfaction and reducing the perceived effectiveness of their platform.
The Solution
A customized Looker Ad-hoc Reporting Solution was integrated directly into the client’s application using Looker’s Extension Framework. The solution provided enhanced analytics functionality, seamless data exporting, and an intuitive interface, addressing user needs for self-service capabilities. This transformation improved user engagement, empowered clients with data-driven insights, and supported better decision-making, enhancing overall service delivery and customer satisfaction.
The Result
Enhanced Analytics: Strong analytics backbone improved data insights for informed decision-making.
Scalability Boost: Looker Foundations deployment enhanced platform scalability for future growth.
Improved User Experience: Users can export analysis to PDF, maintaining resolution and aggregations.
Operational Efficiency: Streamlined analytics workflow increased productivity and effectiveness of operations.
Driving Data Accessibility with Looker’s Self-Service Analytics Platform
The Challenge
The healthcare client struggled to deliver timely and insightful data to their customers due to limitations in their existing QlikView platform. Without self-service analytics or customizable reports, users had to rely heavily on manual support, leading to delays in decision-making and frustration among end users. This lack of agility directly impacted the client’s ability to provide value through data, weakening customer satisfaction and reducing the perceived effectiveness of their platform.
The Solution
A customized Looker Ad-hoc Reporting Solution was integrated directly into the client’s application using Looker’s Extension Framework. The solution provided enhanced analytics functionality, seamless data exporting, and an intuitive interface, addressing user needs for self-service capabilities. This transformation improved user engagement, empowered clients with data-driven insights, and supported better decision-making, enhancing overall service delivery and customer satisfaction.
The Result
Enhanced Analytics: Strong analytics backbone improved data insights for informed decision-making.
Scalability Boost: Looker Foundations deployment enhanced platform scalability for future growth.
Improved User Experience: Users can export analysis to PDF, maintaining resolution and aggregations.
Operational Efficiency: Streamlined analytics workflow increased productivity and effectiveness of operations.
