SUCCESS STORY

Leading Retailer
Migrates and Transforms with 66degrees

Learn how 66degrees helped a leading retailer migrate and modernize dozens of environments and applications from their long-held datacenter to Google Cloud.

SUCCESS STORY

Leading Retailer
Migrates and Transforms with 66degrees

Learn how 66degrees helped a leading retailer migrate and modernize dozens of environments and applications from their long-held datacenter to Google Cloud.

Protect Critical Workloads
and Improve Uptime

Cloud Managed Services from 66degrees provides hands-on-keyboard, break-fix support to maintain availability and uptime, protecting your critical workloads. 

How 66degrees can Help:

  • 24/7/365 Hands-on Support: Gain a global team that investigates, troubleshoots, and resolves issues, incidents, and outages — anytime.

  • Expert Site Reliability Engineers: Our team is comprised of experienced engineers, each having 2+ years of experience in GCP, 6+ total, and 3+ Google Professional Certifications.

  • Monitoring and Alerting: Built on our minimum best practices but fully customized for your environment, ensuring rapid proactive responses.

  • Context Aware: We build familiarity with your team and architecture and employ runbooks to reduce resolution times.

The Feeling of Being Supported 24/7

When you’re down, you can’t wait for business hours to roll around.
You need a team that’s ready to help at a moment’s notice. 

SLO Breakdown

Response

Resolution Goal

P1

  • Production service is unusable
  • Business impact is critical
  • No workaround is available that can be implemented in 30 mins
  • Affected GCP service(s) are marked as General Availability 
  • Immediate attention is required to resolve the problem

15 Min

24 Hours

P2

  • Production service is degraded 
  • Business impact is moderate 
  • A workaround is available and easy to implement 
  • Affected GCP service(s) are marked as General Availability or Beta Fast response is required to resolve the problem

1 Hour

48 Hours

P3

  • The issue is limited in scope and production service is not significantly impaired 
  • Case requires more in-depth investigation and troubleshooting and less frequent interactions

4 Business Hours

  • Mon – Fri
  • 9am – 7pm EST

7 Business Days

P4

  • Little to no business or technical impact 
  • Recommended for consultative tickets where in-depth analysis, troubleshooting or consultancy are preferred to more frequent communications

8 Business Hours

  • Mon – Fri
  • 9am – 7pm EST

7 Business Days

SUCCESS STORIES

Proven Success Guiding Clients Through their Journey

SUCCESS STORIES

Proven Success Guiding
Clients through their Journey

Managed Cloud Services Onboarding

Fast, secure, and custom-tailored onboarding informed by experience and best-of-breed processes.

From Zero to Supported:

  • 1

    Discover: Our engineers gets to know your environment and Applications inside and out.

  • 2

    Align on Process: We align to ensure smooth operational execution and communication across your teams and ours.

  • 3

    Go-Live: When everyone agrees we’re ready, it’s time to officially go live!

SUCCESS STORIES

Proven Success Guiding Clients Through their Journey

SUCCESS STORIES

Proven Success Guiding
Clients through their Journey

Related Solutions

Related Solutions

Cloud Evolve

Improve uptime with 24/7 incident response and resolution, accelerate innovation with sprint based cloud development, and drive strategy with trusted insights.

Managed Cloud Optimization

Reign in cloud costs, empower your engineers with expert support, and continuously optimize.

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Let’s Get You There

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