Road Scholar faced challenges with the reliability, stability, and high costs of maintaining outdated Business Intelligence systems. The labor-intensive efforts to support these legacy systems led to inefficiencies, prompting the need for a more streamlined, cost-effective solution to better meet their growing business needs.

The company partnered with 66degrees to develop an analytics environment roadmap and provide expert administration. By migrating to Google Cloud, the company enhanced system reliability, optimized performance, and achieved greater scalability. This modernization improved operational efficiency, reduced costs, and enabled the company to align its technology infrastructure with evolving business needs, driving long-term growth and improved decision-making capabilities.

Enhanced Data Review Capacity: Google Cloud’s AI/ML expanded data review capability from a few hundred to comprehensive coverage.

Improved Focus: Shift from reviewing only poor-performing to all high-performing programs enhanced customer experience.

Streamlined Analysis: AI/ML features simplified data analysis, enabling regional teams to enhance customer experiences efficiently.

Comprehensive Oversight: Ability to review all programs ensured quality assessment and continuous improvement in customer experience.