Gordon Food Service is Transforming Vendor Item Management with GenAI

66degrees provided the GenAI, data engineering, and Google Cloud expertise to help identify the business opportunity, architect the AI-led solution, and deliver the solution to reshape the future of work and open the art of the possible at GFS.

About Gordon Food Service

Gordon Food Service is a leading North American foodservice distributor. They offer a wide range of food products, beverages, and supplies to businesses like restaurants, healthcare facilities, and schools. GFS focuses on delivering high-quality products, exceptional customer service, and tailored solutions to meet the diverse needs of clients.

The continued growth of our Conversational AI team is something that I am extremely proud of and motivates me every day. I am honored to be supporting the team to deliver amazing solutions and continue to grow our brand in the Google and partner ecosystem along with the rest of our 66degrees team.

– Kyle Partio | Gordon Food Service

The Challenge

Gordon Food Service, with over 450,000 items, recognized a chance to further elevate its product information management. Enhancing depth, refining quality, ensuring consistent formatting, and expanding multilingual options are opportunities for GFS to gain efficiencies and improve customer experience. The ideal use case for AI to automate and amplify their product information.

The Solution

The project implements an AI-powered solution centered around Large Language Models.These models are integrated to generate dynamic, multilingual product descriptions and images, ensuring data quality and consistency. Furthermore, the solution includes functionalities to validate product information against GFS cataloging standards, ensuring proper formatting and visual appeal on the website.

The Result

This AI-driven item management approach is set to further improve the GFS eCommerce experience. By automating the creation of compelling product descriptions and images in multiple languages, GFS will boost customer engagement, improve product discoverability, and drive internal efficiencies in generating this type of creative content.

Industry: Food Service Distribution

Services:

AI and Machine Learning

Solutions:

Generative AI

Technology:

Google Cloud

Let's Get You There

Let's Get You There