Customer Experience Consulting

Customer Experience Consulting

Customer Experience Consulting

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Transform your Customer Experience with AI-Driven Engagement

Transform Customer Experiences
and Drive Business Growth

We elevate customer experiences by helping you truly understand your customers, anticipate their needs, and deliver hyper-personalized interactions across every touchpoint. By harnessing the power of AI and data, we help create seamless, 360-degree experiences that foster lasting customer relationships and drive business growth.

How we can Help

  • Strategic Advisory

  • End-to-End Implementation
  • Managed Services

Business Operations Consulting

Customer Experience Consulting

Transform Customer Experiences
and Drive Business Growth

We elevate customer experiences by helping you truly understand your customers, anticipate their needs, and deliver hyper-personalized interactions across every touchpoint. By harnessing the power of AI and data, we help create seamless, 360-degree experiences that foster lasting customer relationships and drive business growth.

How we can Help

  • Strategic Advisory

  • End-to-End Implementation
  • Managed Services

The Future of Work
is an AI-Powered Enterprise

Successful enterprises, through responsible AI and data-driven insights, will empower a thriving, human-centered workforce to work more productively, collaborate seamlessly, and consistently delight customers.

– Let’s Get You There

Learn about 66degrees

66degrees guides every step of your Transformation Journey

Modernize

Cloud-based infrastructure, data, and applications, easily accessible to all stakeholders and ready to enable analytics and AI use cases

Activate

Advanced analytics and modern visualization tools in place, enabling data-driven decision making and influencing stakeholder behavior

Transform

AI-enabled enterprise with solutions in place reshaping the future of employee capabilities, productivity, and customer experiences

Evolve

Fully optimized and managed cloud environment enabled with sprint based engineering and development to accelerate future innovation

Business Impact of CX Transformation

Business Impact of CX Transformation

30%

reduction in customer service costs by leveraging AI-powered solutions

90%

accuracy in identifying at-risk customers is achievable with AI-powered churn prediction

80%

of consumers are more likely to purchase from hyper-personalized experiences

Business Impact of CX Transformation

30%

reduction in customer service costs by leveraging AI-powered solutions

90%

accuracy in identifying at-risk customers is achievable with AI-powered churn prediction

80%

of consumers are more likely to purchase from hyper-personalized experiences

The Future of Work
is an AI-Powered Enterprise

Successful enterprises, through responsible AI and data-driven insights, will empower a thriving, human-centered workforce to work more productively, collaborate seamlessly, and consistently delight customers.

– Let’s Get You There

Learn about 66degrees

66degrees guides every step of your Transformation Journey

Modernize

Cloud-based infrastructure, data, and applications, easily accessible to all stakeholders and ready to enable analytics and AI use cases

Activate

Advanced analytics and modern visualization tools in place, enabling data-driven decision making and influencing stakeholder behavior

Transform

AI-enabled enterprise with solutions in place reshaping the future of employee capabilities, productivity, and customer experiences

Evolve

Fully optimized and managed cloud environment enabled with sprint based engineering and development to accelerate future innovation

Our Capabilities and Use Cases

Our Capabilities and Use Cases

Customer Data Platforms (CDPs)

Unifying customer data to create a comprehensive view, enabling personalized experiences and targeted marketing.

Data platform migration delivers accuracy and performance improvements >

AI-Powered Virtual Agents

Implement AI-powered chatbots and virtual agents to provide instant support, answer inquiries, and resolve issues efficiently, 24/7.

Enhancing the guest services experience with Conversational AI >

Recommendation Engines

Increase sales and customer satisfaction by providing highly relevant product recommendations.

Recommendation model improves customer interactions by 57% >

Voice of Customer Insights

Capture and analyze customer feedback, uncovering valuable insights to improve products, services, and customer journeys.

Deep understanding of customer interactions drives performance improvements >

Churn Prediction and Prevention

Leverage AI and machine learning to identify at-risk customers and implement targeted retention strategies.

AI transforms survey analysis enabling continuous customer experience improvement >

Our Capabilities and Use Cases

Customer Data Platforms (CDPs)

Unifying customer data to create a comprehensive view, enabling personalized experiences and targeted marketing.

AI-Powered Virtual Agents

Implement AI-powered chatbots and virtual agents to provide instant support, answer inquiries, and resolve issues efficiently, 24/7.

Recommendation Engines

Increase sales and customer satisfaction by providing highly relevant product recommendations.

Voice of Customer Insights

Capture and analyze customer feedback, uncovering valuable insights to improve products, services, and customer journeys.

Churn Prediction and Prevention

Leverage AI and machine learning to identify at-risk customers and implement targeted retention strategies.

The Future of Work
is an AI-Powered Enterprise

Successful enterprises, through responsible AI and data-driven insights, will empower a thriving, human-centered workforce to work more productively, collaborate seamlessly, and consistently delight customers.

– Let’s Get You There

Learn about 66degrees

66degrees guides every step of your Transformation Journey

Modernize

Cloud-based infrastructure, data, and applications, easily accessible to all stakeholders and ready to enable analytics and AI use cases

Activate

Advanced analytics and modern visualization tools in place, enabling data-driven decision making and influencing stakeholder behavior

Transform

AI-enabled enterprise with solutions in place reshaping the future of employee capabilities, productivity, and customer experiences

Evolve

Fully optimized and managed cloud environment enabled with sprint based engineering and development to accelerate future innovation

Helping Unlock Value Throughout the Customer Journey

Our Capabilities

Customer Data Platforms

AI-Powered Virtual Agents

Recommendation Engines

Voice of Customer Insights

Churn Prediction and Prevention

The 66degrees Difference

The 66degrees Difference

Human-Centric Approach

We prioritize your people and customers, ensuring that technology seamlessly integrates with your workforce and processes to deliver measurable results.

Our approach

Deep Domain & Industry Expertise

Our deep understanding of diverse industries, enable us to tailor AI and data solutions that address your customer experience initiatives and unlock lasting value.

Explore our industries

End-to-End Capabilities

From ideation to implementation and ongoing support, we offer comprehensive services that cover every stage of your data and AI transformation journey.

Explore our services

The 66degrees Difference

Human-Centric Approach

We prioritize your people and customers, ensuring that technology seamlessly integrates with your workforce and processes to deliver measurable results.

Deep Domain & Industry Expertise

Our deep understanding of diverse industries, enable us to tailor AI and data solutions that address your customer experience initiatives and unlock lasting value.

End-to-End Capabilities

From ideation to implementation and ongoing support, we offer comprehensive services that cover every stage of your data and AI transformation journey.

The Future of Work
is an AI-Powered Enterprise

Successful enterprises, through responsible AI and data-driven insights, will empower a thriving, human-centered workforce to work more productively, collaborate seamlessly, and consistently delight customers.

– Let’s Get You There

Learn about 66degrees

66degrees guides every step of your Transformation Journey

Modernize

Cloud-based infrastructure, data, and applications, easily accessible to all stakeholders and ready to enable analytics and AI use cases

Activate

Advanced analytics and modern visualization tools in place, enabling data-driven decision making and influencing stakeholder behavior

Transform

AI-enabled enterprise with solutions in place reshaping the future of employee capabilities, productivity, and customer experiences

Evolve

Fully optimized and managed cloud environment enabled with sprint based engineering and development to accelerate future innovation

OUR APPROACH

Ignite Innovation through our Human-Centric Approach

Our approach to innovation empowers business leaders to harness the transformative power of AI, data, and cloud technologies. Through our proven methodology, we unlock hidden opportunities, accelerate AI adoption, and equip you with an actionable roadmap to achieve your unique vision.

Learn more

OUR APPROACH

Unlocking Value at Every Step through the 66degrees Way

Our approach to innovation empowers business leaders to harness the power of AI, data, and cloud in order to stay ahead of the curve. With our extensive engineering expertise and proven methods we unlock hidden opportunities, accelerate AI adoption, and deliver with speed and scale.

Client Success Stories

Optimizing Guest Services Support with AI-Powered Virtual Agents

Learn how its industry-first digital assistant, powered by Vertex AI, is taking personalized guest experiences to new heights.

HOW 66DEGREES CAN HELP

Helping Clients
Build Best-In-Class Customer Service Solutions on Google Cloud

Latest Insights

Client Success Stories

Let’s Get You There®

Get in touch